Your Privacy Policy

ELEVATE YOUR DECOR LTD — PRIVACY POLICY

1. Data Controller

Elevate Your Decor Ltd is the data controller responsible for the personal information collected through this website and through our business activities.

Company: Elevate Your Decor Ltd
Company number: 17206573
Registered/business address: 13 Medwin Close, Brotton, TS12 2UP
Email: kirsten.stone@elevateyourdecor.co.uk
Website: www.elevateyourdecor.co.uk

2. Personal Data We Collect

We may collect personal information when you contact us, request a quotation, place an order, make a booking or otherwise communicate with Elevate Your Decor Ltd.

This may include:

Your name
Email address
Telephone number
Billing and delivery address
Wedding or event date
Venue and event details
Floral preferences and requirements
Order and booking details
Payment and transaction information
Information contained in messages, enquiries or correspondence with us
Any other information you voluntarily provide

We may also collect limited technical information when you use our website, such as information relating to your device, browser and website usage, where applicable.

3. Purpose for Collecting Data

We collect and use personal information to:

Respond to enquiries and messages
Provide quotations
Discuss and arrange wedding and event floral services
Process and fulfil orders
Arrange deliveries and collections
Process payments
Communicate with customers about bookings and orders
Provide customer service
Maintain accurate business and financial records
Comply with legal and accounting obligations
Improve our website, products and services
Manage website security and functionality
Send marketing communications where we are permitted to do so

We will only use personal information for purposes that are lawful, fair and transparent.

4. Lawful Basis for Processing

Depending on the circumstances, we rely on one or more of the following lawful bases under UK data protection law:

Contract: Where processing is necessary to provide a quotation, arrange a booking, process an order or fulfil a contract with you.

Legal obligation: Where we need to process information to comply with legal, accounting or tax requirements.

Legitimate interests: Where processing is necessary for the legitimate operation, administration, security and development of our business, provided that these interests are not overridden by your rights and interests.

Consent: Where we ask for your consent, for example for certain marketing communications or non-essential cookies. Where consent is used, you can withdraw it at any time.

The ICO confirms that the lawful basis should be explained for each relevant purpose of processing.

5. How We Use Your Information

Your information may be used to manage your relationship with Elevate Your Decor Ltd from your initial enquiry through to the completion of your order or event.

For example, we may use your contact details to discuss your requirements, send quotations or invoices, confirm arrangements, organise delivery or collection and respond to questions about your order.

We may also retain relevant information after an order or event has been completed where we have a legal, accounting or legitimate business reason to do so.

6. Sharing Your Information

We will not sell or rent your personal information.

We may share relevant information with trusted third parties where this is necessary to operate our business or provide our services.

This may include:

Payment service providers
Website hosting and website service providers
Delivery or courier services where required
IT, email and cloud-storage providers
Professional advisers such as accountants
Government bodies, regulators or law-enforcement authorities where we are legally required to do so

We only share information that is reasonably necessary for the relevant purpose.

The ICO says privacy information should identify recipients or categories of recipients where personal data is shared.

7. Payments

Where you make a payment for products or services, payment information may be processed by the relevant payment provider.

We do not intend to store complete payment-card details ourselves.

Payment providers may process your information under their own privacy policies and terms.

IMPORTANT: Once we decide exactly which payment system you’re going to use on the IONOS shop, we’ll add the provider’s name here.

8. Website Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, support shopping and checkout functions, improve website performance and, where enabled, understand how visitors use the website.

Some cookies may be strictly necessary for the website to operate. Other cookies, including certain analytics or marketing cookies, may require your consent.

Where consent is required, you will be given the opportunity to accept or reject non-essential cookies.

You can change or withdraw your cookie preferences where the website’s cookie-management tools allow you to do so.

The ICO says visitors must be told about cookies and that non-essential cookies generally require consent before they are placed on a user’s device.

9. Marketing

We may occasionally send information about Elevate Your Decor Ltd, our products, services, new collections or special offers where we are legally permitted to do so.

Where consent is required, we will ask for it before sending marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option where one is provided.

You have an absolute right to object to your personal information being used for direct marketing.

10. How Long We Keep Your Information

We only keep personal information for as long as we reasonably need it for the purposes for which it was collected, unless we are legally required to retain it for longer.

Enquiry information that does not result in an order or booking may normally be retained for a reasonable period so that we can manage follow-up enquiries and business records.

Customer and order information may be retained for longer where necessary for accounting, tax, legal, contractual or dispute-resolution purposes.

Company accounting records must generally be kept for 6 years from the end of the relevant financial year, subject to certain exceptions.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

11. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to customer information is limited to people and service providers who reasonably need it for legitimate business purposes.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

Ask for access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to erase your personal information in certain circumstances
Ask us to restrict how we process your information in certain circumstances
Object to certain processing
Object to direct marketing
Request data portability where applicable
Withdraw consent where we rely on consent to process your information

These rights are not absolute and some exceptions can apply, particularly where we have a legal obligation to retain information.

13. How to Exercise Your Rights

If you would like to exercise any of your data protection rights, please contact:

Elevate Your Decor Ltd
Email: [INSERT EYD BUSINESS EMAIL]

We may need to ask for information to verify your identity before dealing with a request.

We will respond to valid requests within the timescales required by applicable data protection law.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of websites that are operated by third parties.

We recommend checking the privacy information of any third-party website before providing personal information.

15. Automated Decision-Making

Elevate Your Decor Ltd does not currently make decisions about customers that have legal or similarly significant effects based solely on automated processing or profiling.

16. Children’s Privacy

Our website and services are intended for adults and are not directed at children.

We do not knowingly collect personal information from children for marketing or other unnecessary purposes.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on this page.

Last updated: August 2026

18. Complaints

If you have any concerns about how we handle your personal information, please contact us first so that we have the opportunity to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled appropriately.

You can find information about making a complaint on the ICO’s website.

19. Contact Us

If you have any questions about this Privacy Policy or how Elevate Your Decor Ltd handles your personal information, please contact:

Elevate Your Decor Ltd
Email: kirsten.stone@elevateyourdecor.co.uk
Address: 13 Medwin Close, Brotton, TS12 2UP